Returns & Exchanges

At Shoebacca, we want you to be fully satisfied with your purchase, which is why we offer a 365-day return policy on all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, our streamlined process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Center and enter your order number and billing zip code to locate your purchase.

• 2.
  Print Your Label

  Select the items you wish to return and download your prepaid shipping label provided by our system.

• 3.
  Pack the Shoes

  Place the unworn footwear back into its original manufacturer's box and secure it inside a separate shipping carton.

• 4.
  Drop Off and Track

  Affix the return label to the package and drop it off at any authorized shipping carrier location to begin the refund process.