Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 365-day return policy on all unworn items in their original packaging. Simply use our online portal to generate a prepaid return shipping label.
Are the products on Shoebacca authentic?
Yes, 100%. We are an authorized retailer for every brand we carry, ensuring that all footwear, apparel, and accessories are genuine and sourced directly from the manufacturers.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and military APO/FPO addresses. We are working on expanding our shipping options to international customers in the near future.
How do I know which size to order?
Each product page includes a detailed size chart. Since fit can vary by brand, we recommend checking the specific 'Size & Fit' guide located next to the size selection dropdown.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna and Afterpay.